Shipping & Returns
We deliver only to Switzerland and Lichtenstein. If you live in another country, but still want to order an article from our collection, then contact us for a custom offer.
Please be aware that you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to.
Within Switzerland and Lichtenstein, your order will be shipped within 1-3 working days via Swiss Post. For orders with a merchandise value of less than CHF 100.-, we charge shipping costs of CHF 7.90.
For a merchandise value of more than CHF 100.- we deliver your order for free.
If an article is not physically in stock with us, it cannot be ordered in principle. In very rare cases, however, there may be differences in the stock adjustment. If we cannot deliver an item ordered by you immediately, we will contact you as soon as possible.
In case of transport damage please contact us within 7 days after receipt of the goods, so that we can find a solution for you and our logistics.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 7 days of receipt for a refund. Please inform us by e-mail at [email protected] that you want to return a product.
When we receive the product, we will refund the value of the purchase, but not the original freight if levied. All products must be returned in their original packaging. The product and the packaging cannot be broken or in any other way damaged. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach us. Please ensure you pack the return safely to prevent any damage to the products.