Shipping FAQs

SHIPPING

We ship to the following countries. Kindly note that we do not ship to PO boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies. 

REGION	COUNTRY
North America	Canada, United States of America
Oceania	Australia, New Zealand
Europe	Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom
Asia	Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
Middle East	Qatar, Saudi Arabia, United Arab Emirates

 

What are the shipping fees and delivery timeline?

• Shipping timelines indicated below, are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc).
  
  
• The shipping fee is charged based on the subtotal before taxes and discounts, and is non-refundable.
  
  
• If an article is not physically in stock with us, it cannot be ordered in principle. In very rare cases, however, there may be differences in the stock adjustment. If we cannot deliver an item ordered by you immediately, we will contact you as soon as possible.
  
  
• In case of transport damage please contact us within 7 days after receipt of the goods, so that we can find a solution for you and our logistics.
  
  
• Deliveries outside of Switzerland and Lichtenstein will be subject to additional custom duties and service fees. Please note that PROTSAAH does not have any control over them and cannot advise as to what the cost will be. For more information, please contact your local customs office. PROTSAAH is not able to reimburse you for duties and taxes paid upon delivery.
  
  At Checkout, customers outside Switzerland will be able to deduct 8.1% of the VAT - Use code TAXFREE2024

• Shipping timelines indicated below do not include processing times for your order.

Switzerland and Lichtenstein

TYPE OF SHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Swiss Post* (Express with tracking)	Order CHF 120 and above	Free	2-5 business days*
Swiss Post* (Standard without tracking)	Order below CHF 120	CHF 3.90	2-5 business days*
Swiss Post* (Express with tracking)	-	CHF 8.90	1-2 business days*

 

Other International

TYPE OF SHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Swiss Post* (Express with tracking)	Order CHF 120 and above	Free	5-7 business days*
Swiss Post* (Standard without tracking)	Order below CHF120	CHF 12.90	7-14 business days*
DPD* (Express with tracking)	-	CHF 25.90	5-7 business days*

 

How can I track my order?

Have an account?

Login and head over to your PROTSAAH account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?

You can still create an account now using the same email address used to place the order and it will then appear under "My Orders".

STATUS	WHAT DOES THIS MEAN?
Processing	Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 1-3 business days!
Shipped	Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement.
Partial	Looks like your order included a piece that is shipping later! To ensure you can get started on enjoying your Mejuri piece as early as possible, we've shipped the available pieces first (applies for Switzerland only)

 

Can I cancel or update my order? or change my shipping address?

Our team works hard to get your order dispatched as quickly as possible, and so we’re unable to guarantee any cancellation requests or changes to your order. Please reach out to our Customer Happiness Team and we will do our best to support you.

If your product has been already shipped, then the regular returns policy applies.