Our 2-Year Warranty
Warranty
We stand behind every piece we make. PROTSAAH offers a 2-year statutory warranty covering manufacturing and material defects on genuine PROTSAAH products purchased from our own stores (including online) or from authorised PROTSAAH retailers. For two years from the date of purchase, if a defect in the material or workmanship appears, we'll take care of it.
Because our pieces are handcrafted and responsibly sourced, we're confident in their quality — and if something does go wrong, we're here to help.
What's covered
Manufacturing and material defects under normal wear. If an item is found to be defective, at PROTSAAH's discretion we will:
- replace it with an identical piece, if available;
- substitute it with a piece of comparable value;
- refund the purchase price as store credit; or
- repair it, depending on the degree of damage and the availability of replacement parts.
What's not covered
The warranty does not cover damage caused by accident or inappropriate use, ordinary wear and tear (such as scratches, a bent ring or a broken chain), modification, attempted repair, negligence, or failure to follow our care advice. It also excludes lost items, improper handling or storage, modifications by a third party, and force majeure. For necklace chains specifically, breakage is only covered when it occurs at a welding point.
Gold plating: Every piece is finished with genuine 22K gold plating, applied using high-precision gilding machines for an even, durable finish. We then apply a protective top layer, an e-coating, which further slows the natural wearing-off of the plating over time. Even so, gold plating naturally wears with use. Like scratches or a bent ring, this falls under normal wear and tear rather than a manufacturing defect, so it isn't covered by the warranty above.
As a courtesy, we cover replating free of charge for the first 90 days after purchase. Beyond this window, replating is available as a paid service. Simply submit a request via our Renew, Repair & Recycle page, and our team will assess your piece and send you a quote before any work begins.
Please note: having your jewellery worked on by an outside jeweller (including resizing or repairs), voids the warranty. Promotional products may also be excluded. This warranty does not affect your statutory rights.
How to make a claim
- Submit the form below. Our team will get back to you within 2–5 business days.
- Send your piece in for inspection. We'll ask you to return the item for a quality assessment to: PROTSAAH, c/o Shrestha Designs, Grundhofstrasse 1, 8704 Herrliberg, Switzerland.
- Keep your receipt. Please retain your purchase, delivery or gift receipt — it serves as proof of purchase and authenticity.
Submit your warranty request below and we'll take it from there.